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All our services
- There are separate toilets/toilets for men and women in the communal areas
- Natural plants or flowers
- Internet terminal accessible to guests
- Internet access in public areas
- Bar open on the same days the hotel is open
- Separate and independent reception desk
- Lobby with seating and complimentary beverage service
- Telephone available to guests
- Multilingual service information area in electronic format
- Information material on regional tourism resources available at the reception desk
- Multilingual staff
- Welcome manual or hotel information in Braille
- Luggage storage service on arrival or departure of guests Public relations service separate from reception and concierge service Independent public relations service
- Public relations service separate from reception and concierge service
- Availability of a low stool to facilitate access to washbasins and toilets
- Wall-mounted toilet facilities
- Mechanisms for opening doors by means of a magnetic card by approximation
- Insulation on hot water pipes in washrooms
- Customer access is independent from service and goods access
- Office for every three floors
- Change of bed linen every 3 days of stay
- Daily change of bed linen at the request of the client
- Payment by bank card with clear advertising of the means of payment
- Wake-up service
- Daily national and/or international press
- Wheelchair rental service
- Natural plants and/or flowers in the rooms
- Laundry and ironing service
- External medical service on request Communal accommodation units Communal accommodation units
- Communal accommodation units
- Balconies or terraces on a minimum of 50% of a.u.
- Single beds minimum 1,00 m x 2,00 m
- Double beds minimum 1.50m x 2.00m
- Mattresses with a thickness of 22 cm or more
- Hygienic covers for mattresses
- Alarm clock device in the room
- Well-kept blankets or duvets
- Well-kept pillows
- Hygienic pillowcases for pillows
- Additional pillow on request
- Two pillows per person
- Customers can choose between different types of pillows
- Possibility of room darkening
- Net curtain
- Adequate cupboard or space for clothes
- Clothes rack
- Hangers of homogeneous material and colour Adequate control of outside noise through windows Noise-absorbing doors or double doors Doors that absorb noise Noise-absorbing doors or double doors Doors that absorb noise through windows Appropriate outside noise control through windows
- Adequate control of outside noise through windows Noise-absorbing doors or double doors Doors that absorb noise Noise-absorbing doors or double doors Doors that absorb noise through windows
- Noise-absorbing doors or double doors
- Air-conditioning in rooms
- One seat per berth
- One comfortable seat (chair/bench) with side table
- Table, desk – minimum working size – and adequate light
- Two power sockets in the room Two power sockets in the room
- Additional power socket near the desk and table Two power sockets near the bed Two power sockets in the room
- Two power sockets near the bed
- Adequate lighting in the room
- Bedside table
- Reading light near the bed
- Bedroom light switch near bed
- Full-length mirror
- Luggage storage space
- Litter bin
- Radio device (radio transmission can be made via TV or by a central telecommunication system of the hotel itself)
- Remote-controlled colour TV with an overview of the channel configuration and national and international programmes
- Additional colour TV in the lounges of the suites and junior suites with remote control
- Availability of international plug adapters (on request)
- In-room telephone with internal and external line and multilingual operating instructions
- Internet access in rooms (broadband, WiFi,…)*.
- Safety deposit box/safe in the room
- 100% bathrooms with shower or bathtub, toilet and washbasin.
- Bathtub and/or shower with curtain* (1,6 m 3 to 5*)
- Bathtub in at least 30% of bathrooms
- Medium equipment (basic equipment, towels/facial tissues, magnifying mirror and stool)
- Provision of 4 additional amenities
- Additional telephone in the bathrooms
- Gel and shampoo in single-dose bottles
- Multilingual hotel service handbook
- Writing utensils and notepad
- Laundry bag available
- Additional locking/locking mechanisms on room door
- Electronic card lock
- Drinks available on the premises outside dining room/bar hours or drinks dispenser.
- 24-hour beverage service for room service
- Minibar in a.u. with beverage and snack menu on request
- Kettle or teapot with single-dose instant coffee and infusions in the accommodation unit
- A la carte breakfast (full buffet breakfast including additional hot buffet, live cooking or a la carte hot dish services)
- Breakfast time of more than two and a half hours
- Hotel meal offer (minimum lunch or dinner)
- 24-hour room service meal offer
- Highchairs in restaurant/dining room on request
- Menu or buffet information in more than one language
- Outdoor swimming pool
- Pool/beach towel
- Complaint management system. Includes complaint acceptance, evaluation and response cycle.
- Own website with realistic and meaningful photographs of the establishment (at least exterior views, public areas and rooms). 3, 4 and 5 star establishments must be in at least two languages.
- Possibility of online reservations through a proprietary electronic reservation system. Beyond a simple e-mail communication channel for customer requests or queries.
- Accessible website
- Location map or geolocation coordinates, on request or via the Internet.
- Presence detection elements that automatically activate and deactivate the luminaires in transit areas.
- System for automatic shutdown of the electricity supply when leaving the rooms
- Outdoor LED type luminaires in the areas of permanent night lighting
- Lamps or luminaires with maximum light output and minimum electrical energy consumption inside the building
- Use of liquid and gaseous fuels in preference to electricity, giving priority to natural gas and eliminating fuel oil appliances
- Thermostats in all rooms, common areas and bedrooms where air-conditioning is available
- Double push-button or push-button flush breakers on toilets throughout the facility
- Selective collection of waste generated by the activity of the establishment