Services

Our services

At Hotel Casa 1800 Sevilla we want you to feel at home. That is why, we offer you a wide variety of services:

General services

Complimentary Wi-Fi throughout the hotel
Free water
Two solariums with sunbeds
Public terrace with views of the Cathedral and the Giralda
Non-smoking hotel
Luggage storage
Fire prevention with sprinkler system in public areas
Multilingual staff
Complimentary newspapers
Major credit cards
Hairdressing service (outsourced on request)
Massage service (outsourced on request)
Babysitting service (outsourced on request)
Ticket sales and tourist services
Baggage weight service
Disabled access
Welcome manual or hotel information in Braille
Baby stroller rental service
Public parking for the use of the establishment
Safe at reception
Use of public computer with printer
There is air conditioning in the public areas of the establishment.
There are separate toilets/toilets for men and women in the communal areas
Natural plants or flowers
Internet terminal accessible to guests
Internet access in public areas
Separate and independent reception desk
Telephone available to guests
Multilingual service information area in electronic format
Information material on regional tourism resources available at the reception desk
Multilingual staff
High chair for babies
Printer/photocopier service
24-hour in-person reception service
Public relations service separate from reception and concierge service
Availability of a low stool to facilitate access to washbasins and toilets
Wall-mounted toilet facilities
Mechanisms for opening doors by means of a magnetic card by approximation
Insulation on hot water pipes in washrooms
Customer access is independent from service and goods access
Office for every three floors
Change of bed linen every 3 days of stay
Umbrellas in the reception/room
Laundry and ironing service
Dry cleaning service (24 hours)
Car or other transport rental service
Payment by bank card with clear advertising of the means of payment
Wake-up service
Daily national and/or international press
Luggage service on request
Luggage storage service on arrival or departure of guests
Shuttle service (on request) (transfer of guests)
Communal accommodation units
Outdoor panoramic swimming pool
Pool/beach towel
Complaint management system. Includes complaint acceptance, evaluation and response cycle.
Own website with realistic and meaningful photographs of the establishment (at least exterior views, public areas and rooms). 3, 4 and 5 star establishments must be in at least two languages.
Possibility of online reservations through a proprietary electronic reservation system. Beyond a simple e-mail communication channel for customer requests or queries.
Accessible website
Telematic invitation to customers who are leaving or who have left to leave a comment on a portal or on the website.
Location map or geolocation coordinates, on request or via the Internet.
Presence detection elements that automatically activate and deactivate the luminaires in transit areas.
Outdoor LED type luminaires in the areas of permanent night lighting
Lamps or luminaires with maximum light output and minimum electrical energy consumption inside the building
Use of liquid and gaseous fuels in preference to electricity, giving priority to natural gas and eliminating fuel oil appliances
Thermostats in all rooms, common areas and bedrooms where air-conditioning is available
Double push-button or push-button flush breakers on toilets throughout the facility
Selective collection of waste generated by the activity of the establishment
Availability of international plug adapters (on request)
Wheelchair rental service
Sending of forgotten objects at the customer’s request, to be paid for by the customer

Gastronomy

Fridge
Dining service in the patio
Bar service, drinks and meals for lunch or dinner
Snack service
Bar open on the same days the hotel is open
Lobby with seating and complimentary beverage service
Drinks available on the premises outside dining room/bar hours or drinks dispenser.
24-hour beverage service for room service
Minibar in a.u. with beverage and snack menu on request
A la carte breakfast (full buffet breakfast including additional hot buffet, live cooking or a la carte hot dish services)
Breakfast time of more than two and a half hours
Hotel meal offer (minimum lunch or dinner)
24-hour room service meal offer
Snack service
Special menus on request (children’s menu, celiac, allergic, diabetic, etc.).
Highchairs in restaurant/dining room on request
Menu or buffet information in more than one language

Rooms

24-hour room service
Daily room cleaning
Daily change of towels on request
Room for disabled guests
Natural plants and/or flowers in the rooms
Communal accommodation units
Balconies or terraces on a minimum of 50% of a.u.
Single beds minimum 1,00 m x 2,00 m
Double beds minimum 1.50m x 2.00m
Mattresses with a thickness of 22 cm or more
Hygienic covers for mattresses
Cot on request
Alarm clock device in the room
Well-kept blankets or duvets
Well-kept pillows
Hygienic pillowcases for pillows
Additional pillow on request
Two pillows per person
Customers can choose between different types of pillows
Additional blanket on request
Possibility of room darkening
Net curtain
Adequate cupboard or space for clothes
Clothes rack
Hangers of homogeneous material and colour
Appropriate control of outside noise through windows
Noise-absorbing doors or double doors
Air-conditioning in rooms
One seat per berth
Comfortable seating (chair/armchair) with side table
Table, desk – with minimum working size – and adequate light
Two power sockets in the room
Extra plug near table and desk
Two power sockets near the bed
Adequate lighting in the room
Bedside table
Reading light near the bed
Bedroom light switch near the bed
Full-length mirror
Luggage storage space
Litter bin
Radio device (radio transmission can be made via TV or by a central telecommunication system of the hotel itself)
Remote-controlled colour TV with an overview of the channel configuration and national and international programmes
Additional colour TV in the lounges of the suites and junior suites with remote control
In-room telephone with internal and external line and multilingual operating instructions
Internet access in rooms (broadband, WiFi,…)*.
Safety deposit box/safe in the room
100% bathrooms with shower or bathtub, toilet and washbasin.
Room service dining 24-hours a day
Bathtub and/or shower with curtain* (1,6 m 3 to 5*)
Bathtub in at least 30% of bathrooms
Medium equipment (basic equipment, towels/facial tissues, magnifying mirror and stool)
Provision of 4 additional amenities
Additional telephone in the bathrooms
Gel and shampoo in single-dose bottles
Bathrobe and slippers
Multilingual hotel service handbook
Writing utensils and notepad
Iron and ironing board on request
Sewing set on request
Laundry bag available
Additional locking/locking mechanisms on room door
Electronic card lock
Kettle or teapot with single-dose instant coffee and infusions in the accommodation unit
System for automatic shutdown of the electricity supply when leaving the rooms
Shoe cleaning utensils
Daily change of bed linen (on request)

Breakfast

Start your day with energy! At Casa 1800 you will find a varied breakfast buffet with local and seasonal proposals of the highest quality. Enjoy it quietly in our cosy patios or in the privacy of your room.

Afternoon snack

And in the afternoon, treat yourself to a relaxing moment enjoying the complimentary afternoon tea. Always oriented to the care and pampering of each guest, at Casa 1800 we offer you a free tea time every afternoon with a unique Sevillian touch.

Swimming pool with panoramic terrace

A cosy place to relax with breath-taking views that you can’t miss